TERMS & CONDITIONS

Politique de livraison

1. General Terms

Scope

These Terms and Conditions ("Terms") govern all collaborations, orders, offers, sales, and deliveries of goods and services ("Products") provided by MWO SRL, registered at Avenue Zenobe Gramme 40, 1301 Wavre, Belgium ("MWO") through its website www.mathildewittock.com, to customers ("Purchaser").).

Formation of Contract

An offer by MWO is non-binding. A contract is formed only when MWO provides written confirmation of the order.
Any changes to these Terms must be agreed upon in writing by MWO.
MWO and the Purchaser act as independent contractors, not as legal representatives, employees, or agents of each other.

Intellectual Property

All intellectual property rights in the Products remain with MWO. Sale of the goods to Purchaser does not include transfer of MW's intellectual property rights of any kind.
Derivative works based on the Products cannot be reproduced, modified or created without MWO's written consent.

2. Pricing, Payment, and Delivery

Prices and Payment

All prices are quoted in Euros (€) or US Dollars ($) and exclude applicable taxes.
Full payment is required upon order. No delivery will occur until payment is received in full.
Claims against MWO cannot be offset unless agreed upon or determined by a court.
Offers and price lists are proprietary information valid for 15 days.

Delivery

Delivery times are estimates and not binding.
The risk of loss or damage transfers to the Purchaser upon handover to the carrier.
Transport packaging costs are not included in the purchase price and will be billed separately.

Moyens de paiement

3. Inspection, Warranty, and Liability

Inspection and Acceptance

Inspect goods upon delivery and notify MWO of any defects within 24 hours.
Products made from handmade or natural materials may have variations in color and texture.
Report transport damages or obvious defects via email to mathilde@mwodesign.com within 24 hours of receipt.

Warranty and Liability

MWO warrants that the goods meet the order specifications. MWO's liability for defects is limited to the repair or replacement of goods.
All other warranties, express or implied, including merchantability and fitness for a particular purpose, are excluded.
MWO's total liability will not exceed the invoice value of the goods. MWO is not liable for indirect, consequential, or special damages.

Force Majeure

MWO is not liable for delays or failures due to causes beyond its control, including natural disasters, transport shortages, war, terrorism, strikes, pandemics, and lockdowns.

4. Data Protection, Confidentiality, and Contact Information

Data Protection

MWO does not collect your personal data unless it is voluntarily shared with us. We keep your information safe and use it solely for communication and transactions between us. We handle personal data in accordance with applicable data protection laws, ensuring your privacy and security.
If necessary, MWO and the Purchaser will enter into a separate data processing agreement.

Confidentiality

All information exchanged between the Parties is confidential and will not be disclosed to third parties without written consent, except as required by law.

5. Legal Warranty - for consumers only

In accordance with Belgian law, consumers benefit from a legal warranty of two years for any lack of conformity existing at the time of delivery and which becomes apparent within two years from delivery.

6. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Belgium.
Any dispute arising out of or in connection with these Terms will be settled by the courts of Brussels, Belgium.

Contact Information For any inquiries, please contact:

Email: mathilde@mwodesign.com
Phone: +32 471 03 09 16
Address: MWO SRL

Avenue Zenobe Gramme 40, 1301 Wavre, Belgium
TVA: 1012.260.227